NOC Engineer

 

Job Title – NOC Engineer
Position Type – Full Time (50 hrs/week)
 

Would you like to work for a company that provides customized and better telecommunication services to its customers? Do you enjoy working in an environment where your opinion and expertise really count? And do you believe that it is possible to deliver state-of-the art technology while maintaining a high-level of personal customer service? If so, Strategic Technology Communications (STC) might be the right place for you.

 

For the past 12 years, STC has been providing modern and affordable telecommunications solutions and hosted services, with relentless commitment to customer service. Specifically, STC provides private infrastructures and services that enable high-speed broadband connectivity and hosted services for data, voice, and video communications.

 

General Description:

The NOC Engineer is responsible for identifying and resolving complex technical issues and providing technical assistance to technical support personnel. NOC Engineer will also assist with 24/7/365 monitoring. NOC Engineer plays a key role in coordinating solutions for outages, verifying service impact to the users, sending out status updates, dispatching the appropriate experts and identifying root cause to implement a fix. The position will be expected to interact heavily with various customers using phone or email to promptly resolve issues ensuring customer satisfaction. Position requires some night or weekend work from time to time.

 

Work Experience Requirements:

The ideal candidate will possess knowledge in the following areas:

  • Minimum of 4-6 years in high technology environment, industry experience in networking technologies, telecommunications and wireless
  • Advanced computing skills
  • Knowledge of industry
  • Proven problem solving skills
  • Strong Customer Service skills

Other Skills:

  • Microsoft Office
  • ConnectWise BPS.
  • Orion Monitoring Software
  • TCP/IP networking concepts
  • Routing and switching
  • VOIP
  • Microsoft Server Environments
  • SQL Server
  • Virtual Server Environments
  • WatchGuard VPN Appliances
  • Microwave Radios a plus
  • Strong oral and written communication skills
  • Proficient at reading and writing clear, concise technical reports and letters
  • Good negotiation and listening skills
  • Analytical and problem solving skills
  • Self-motivation

 

Education Requirement:

  • Bachelor’s Degree
  • CCNA Preferred

 

Responsibilities:

  • Serve as primary responder for all server issues and customer complaints, monitoring the progress of events and supplying the client, partner or vendor with updates
  • Monitor all servers, applications, network devices and connections along with customer traffic, using specific custom built tools
  • Work with the systems and network administration teams to resolve complex issues within specific service level agreement times
  • Work directly with customers to resolve technical issues and questions
  • Perform basic systems troubleshooting and management
  • Update customers regularly on ongoing trouble tickets and provide full report of issues
  • Manage network outage troubleshooting call
  • Monitor, manage and respond to system email alerts
  • Monitor and assist maintenance window activities
  • Perform 911 incident and trouble ticket management
  • Perform routine scheduled maintenance activities as required
  • Continue to learn and update internal knowledge base of new support solutions
     

If interested, please e-mail your resume and cover letter to STC-HR@STC-Comm.com